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Help & FAQ

Answers to common questions. Still stuck? We reply to every email.

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How does automatic trip detection work?

MileTracker uses your iPhone's motion sensors and GPS to notice when you're driving. When you reach driving speed, it starts recording. When you park, the trip ends on its own and waits in Pending for you to categorise.

For this to work:

  • Allow “Always” location access
  • Turn on Motion & Fitness
  • Keep Background App Refresh on
What are the 2026 IRS mileage rates?
  • Business: 72.5 cents per mile
  • Medical: 20.5 cents per mile
  • Charity: 14 cents per mile
  • Personal: not deductible

MileTracker calculates your potential deduction with these rates. See our guide to the 2026 rules.

How do I export my mileage reports?

Premium subscribers can export reports:

  1. Open the Summary tab
  2. Choose the period
  3. Tap Export
  4. Pick the report and format: PDF, CSV or Excel

Reports include date, start and end places, distance, category, purpose and deduction. See a sample report.

How do I share my log with my accountant?

Go to Settings → Accountant access and create a link. Your accountant opens it in any browser — no account needed — and can view and download your trips from the last 13 months. Personal trips are hidden by default, links expire after 180 days, and turning the link off deletes the shared copy. More about the live link.

Do you collect my data?

Your trips, places, routes and notes stay on your iPhone, and in your own iCloud if you turn on sync. We never sell data and there are no ads.

What does reach our server:

  • Anonymous usage statistics — device model, iOS and app version, language/region, which screens and features are used (for example “a trip was categorised”), paywall and purchase events, and crash reports. Never your name, email, location, trip places, notes, amounts or advertising IDs. Turn it off in Settings → Privacy → Share Usage Data.
  • Accountant link — only if you create one: a copy of your last 13 months of trips (personal trips hidden by default), deleted when you turn the link off.
  • Referrals — only if you use a code: an anonymous ID and the code.

To delete usage data, email essentialdevteam@gmail.com with the Installation ID shown in Settings → Privacy. Full details in our Privacy Policy.

How do I cancel my subscription?
  1. Open the Settings app on your iPhone
  2. Tap your name
  3. Tap Subscriptions
  4. Choose MileTracker and tap Cancel Subscription

Premium stays active until the end of the period you've paid for. Cancel a free trial before it ends and you won't be charged.

How do I restore my purchase on a new device?
  1. Open MileTracker on the new device
  2. Go to Settings → Subscription
  3. Tap Restore Purchases

Use the same Apple ID you bought with.

What counts toward my 15 free trips?

Free users get 15 trips per calendar month. Each recorded trip, automatic or manual, counts as one. The counter resets on the first day of each month. Premium has unlimited trips.

Troubleshooting

Trips aren't being detected automatically

Set location to “Always” (Settings → Privacy & Security → Location Services → MileTracker → Always). Make sure Motion & Fitness and Background App Refresh are on.

GPS accuracy seems off

GPS depends on a clear view of the sky. Tunnels, tall buildings and bad weather affect it.

iCloud sync isn't working

Sign in to iCloud with the same Apple ID on every device and make sure iCloud Drive is on. Try turning sync off and on again in MileTracker's settings.

The app is using too much battery

Switch tracking to Economy mode in Settings (the options are Economy, Balanced and Rocket), or turn off auto-detection when you won't be driving for work.

Email: essentialdevteam@gmail.com · Include your iPhone model and iOS version so we can help faster.