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🛠️ Support Center
Snake 99 Reborn Pro - Help & FAQ
❓ Frequently Asked Questions
How do I control the snake?
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You can control the snake using either swipe gestures or on-screen buttons:
- Swipe: Swipe in the dedicated zone below the game board
- Buttons: Tap the arrow buttons to change direction
Switch between control methods in Settings → Game Settings → Control Method.
How do lives work?
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You start with 5 lives. Here's how the system works:
- Lose a life when you hit a wall or your own tail
- Lives regenerate automatically - 1 life every 30 minutes
- Earn +1 bonus life every 25 apples collected
- Watch an ad to get a free life instantly
- Or subscribe for unlimited lives!
How do I advance to the next level?
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Collect 50 apples to complete each level. After completing a level:
- A celebration screen appears
- You automatically advance to the next level
- The snake's speed increases!
There are 99 levels total. Can you beat them all?
Is my progress saved?
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Yes! Your game automatically saves when:
- You pause the game
- You leave the app
- You receive a phone call
When you return, you'll see a "Continue Game" button to resume exactly where you left off.
How do leaderboards work?
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Snake 99 Reborn Pro uses Game Center for leaderboards:
- High Score: Compete for the highest total score
- Highest Level: See who reached the highest level
Make sure you're signed into Game Center to appear on leaderboards. Tap the trophy icon to view rankings!
🎮 Gameplay Guide
Objective
Guide your snake to eat apples and grow longer. Collect 50 apples per level to advance. Avoid hitting walls and your own tail!
Controls
Choose your preferred control method in Settings:
- Swipe Controls: Swipe up, down, left, or right in the swipe zone
- Button Controls: Tap arrow buttons (adjustable size: Small, Medium, Large)
Scoring
- Each apple = Points based on current level
- Higher levels = More points per apple
- Bonus life every 25 apples collected
Tips & Tricks
- 🐍 Plan your path - don't trap yourself in corners
- 🍎 Collect apples efficiently to earn bonus lives
- ⚡ Higher levels are faster - stay focused!
- ⏸️ Use pause if you need a break
- 🎯 Practice makes perfect - you'll improve over time!
💳 Purchases & Subscriptions
Premium Options
- Monthly Subscription ($0.99/month): Unlimited lives, auto-renews monthly
- Lifetime Purchase ($5.99): Unlimited lives forever, one-time payment
How to Subscribe
- Open the app and tap Settings (gear icon)
- Tap "Get Unlimited Lives"
- Choose Monthly or Lifetime
- Confirm purchase with Face ID, Touch ID, or password
Managing Subscriptions
To cancel or manage your subscription:
- Open iPhone Settings
- Tap your Apple ID at the top
- Tap Subscriptions
- Find Snake 99 Reborn Pro
- Tap Cancel Subscription
Note: Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period.
Restore Purchases
If you've purchased premium and it's not showing:
- Open the app
- Go to Settings → "Get Unlimited Lives"
- Tap "Restore Purchases" at the bottom
- Your purchase will be restored automatically
Refunds
All purchases are processed by Apple. To request a refund:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find the purchase and request a refund
🔧 Troubleshooting
App won't open / crashes
- Force close the app and reopen
- Restart your iPhone
- Check for app updates in the App Store
- Delete and reinstall the app (progress may be lost)
Purchase not working
- Check your internet connection
- Make sure you're signed into your Apple ID
- Try "Restore Purchases" in the app
- Restart the app and try again
- Contact Apple Support if issues persist
Game Center not working
- Open iPhone Settings → Game Center
- Make sure Game Center is enabled
- Sign out and sign back in
- Restart the app
Controls not responding
- Make sure you're swiping/tapping in the correct area
- Try switching between Swipe and Button controls in Settings
- If using buttons, try increasing the button size
Lost progress
Game progress is stored locally on your device. Unfortunately, if you delete the app or switch devices, progress cannot be recovered. High scores submitted to Game Center are preserved.
📱 App Information
| App Name |
Snake 99 Reborn Pro |
| Version |
1.0 |
| Requires |
iOS 17.0 or later |
| Developer |
SNRGWA |
| Contact |
essentialdevteam@gmail.com |
📧 Contact Us
Still need help? We'd love to hear from you!
When contacting support, please include:
- Your device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 17.2)
- App version (found in Settings)
- Description of the issue
- Screenshots if applicable