Support

TintCalc Pro - Window Film Estimator

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Frequently Asked Questions

How do I create a new estimate?

From the home screen, tap "New Estimate". Fill in the customer details, select your film type, add sections with measurements, and view your total. You can then save, email, or text the estimate to your customer.

What's the difference between Free and Pro?

The free version includes 1 saved estimate with up to 5 windows, 1 window photo per job and 2 windows in the Cut Optimizer. iCloud backup, export/import and email or text quotes are free for everyone. Pro makes estimates, windows and photos unlimited, and adds Add From Photo for every window size, the full Cut Optimizer and Plan Film Cuts.

How do I cancel my subscription?

Go to your device's Settings → Apple ID → Subscriptions → TintCalc Pro → Cancel Subscription. Your access continues until the end of the current billing period.

How do I restore my purchase on a new device?

Open TintCalc Pro, go to Settings → Subscription, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.

How does iCloud sync work?

When enabled, your estimates and settings automatically sync across all your devices signed into the same iCloud account. Your window photos and film rolls are included. Go to Settings → iCloud Backup & Sync to turn it on or off.

Do you collect my data?

Your estimates, customers and settings stay on your device (and your own iCloud, if you turn it on). We never see them. The app sends anonymous usage statistics, such as which features are used and crash reports, with no names, contacts, prices or anything you type. You can turn this off in Settings → Privacy → Share Usage Data. See the Privacy Policy for details.

Can I export my data?

Yes. Go to Settings → Data Management → Export All Data. The backup (a JSON file, including your photos) can be imported on any device.

How do I add custom film prices?

Go to Tools → Film Library. You can add, edit, or delete film types and set your own price per square foot.

What is the Cut Optimizer?

The Cut Optimizer helps you minimize film waste by calculating the most efficient way to cut your windows from a roll. Enter your window dimensions and roll width, and it shows you the optimal layout.

Troubleshooting

App not working properly?

Subscription not recognized?

Data not syncing?

Contact Us

Still need help? We'd love to hear from you!

Email: essentialdevteam@gmail.com

Response Time: We typically respond within 24-48 hours on business days.

When contacting support, please include:
  • Your device model (iPhone/iPad)
  • iOS version
  • App version (found in Settings)
  • A description of the issue