Support - TintCalc Pro

Need Help?

We're here to help you get the most out of TintCalc Pro

📧 Email Support

Frequently Asked Questions

How do I create a new estimate?

From the home screen, tap "New Estimate". Fill in the customer details, select your film type, add sections with measurements, and view your total. You can then save, email, or text the estimate to your customer.

What's the difference between Free and Pro?

The free version allows 2 sections per estimate and 3 saved estimates. Pro unlocks unlimited sections, unlimited saved estimates, Cut Optimizer, iCloud sync, import/export, and more features.

How do I cancel my subscription?

Go to your device's Settings → Apple ID → Subscriptions → TintCalc Pro → Cancel Subscription. Your access continues until the end of the current billing period.

How do I restore my purchase on a new device?

Open TintCalc Pro, go to Settings → Subscription, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID used for the original purchase.

How does iCloud sync work?

When enabled, your estimates and settings automatically sync across all your devices signed into the same iCloud account. Go to Settings → iCloud to enable or disable sync.

Can I export my data?

Yes! Pro subscribers can export all data from Settings → Data Management → Export. Your data is saved as a JSON file that can be imported on any device.

How do I add custom film prices?

Go to Settings → Film Prices. You can add, edit, or delete film types and set your own pricing per square foot.

What is the Cut Optimizer?

The Cut Optimizer helps you minimize film waste by calculating the most efficient way to cut your windows from a roll. Enter your window dimensions and roll width, and it shows you the optimal layout.

Troubleshooting

App not working properly?

Make sure you have the latest version from the App Store
Try closing and reopening the app
Restart your device
Check your internet connection for subscription features

Subscription not recognized?

Go to Settings → Subscription → Restore Purchases
Make sure you're signed in with the correct Apple ID
Check Settings → Apple ID → Subscriptions to verify your subscription is active

Data not syncing?

Verify iCloud is enabled in Settings → iCloud
Check that you have an active internet connection
Make sure iCloud Drive is enabled in your device's Settings → Apple ID → iCloud

Contact Us

Still need help? We'd love to hear from you!

                Email: snrgwa@gmail.com

                Response Time: We typically respond within 24-48 hours on business days.

                When contacting support, please include:
                Your device model (iPhone/iPad)
iOS version
App version (found in Settings)
A description of the issue